Privacy
Policy

Ziel Marketing Agency ("Ziel", "we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services.

We collect information you provide directly to us, including: • **Contact information** — name, email address, phone number, and company name when you fill out a contact form, request a quote, or communicate with us. • **Project information** — details about your business, goals, and budget when enquiring about our services. • **Communication data** — content of emails, messages, or other correspondence you send us. We also automatically collect certain information when you visit our site: • **Usage data** — pages visited, time spent, referral URLs, browser type, and IP address. • **Cookies** — small data files placed on your device to remember preferences and improve your experience (see Section 6).

We use the information we collect to: • Respond to enquiries and provide the services you request. • Send project proposals, invoices, and service-related communications. • Improve and personalise your experience on our website. • Analyse site usage to improve our content and user experience. • Comply with legal obligations and protect our legitimate business interests. • Send marketing communications where you have given explicit consent (you may opt out at any time). We do not sell, rent, or trade your personal information to third parties.

We may share your information with trusted third-party service providers who assist us in operating our website and delivering services, including: • Email and CRM platforms (e.g. for sending project updates) • Analytics providers (e.g. Google Analytics) • Cloud storage and project management tools All third-party providers are contractually bound to handle your data securely and only for the purposes we specify. We may also disclose information when required by law, court order, or to protect our legal rights.

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Specifically: • Contact form enquiries are retained for up to 3 years. • Client project records are retained for 7 years for accounting and legal purposes. • Marketing consent records are retained until you withdraw consent. You may request deletion of your data at any time (see Section 8).

Our website uses cookies to enhance your browsing experience. We use: • **Essential cookies** — required for the website to function correctly. • **Analytics cookies** — help us understand how visitors interact with the site (e.g. Google Analytics). • **Preference cookies** — remember your settings and choices. You can control cookie settings through your browser. Note that disabling certain cookies may affect site functionality. We do not use advertising or tracking cookies to serve targeted ads.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include encrypted data transmission (HTTPS), access controls, and regular security reviews. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

Depending on your location, you may have the following rights regarding your personal data: • **Access** — request a copy of the personal data we hold about you. • **Correction** — request correction of inaccurate or incomplete data. • **Deletion** — request erasure of your personal data ("right to be forgotten"). • **Restriction** — request that we limit how we use your data. • **Portability** — receive your data in a structured, machine-readable format. • **Objection** — object to processing based on our legitimate interests or for marketing. To exercise any of these rights, contact us at hello@zielmarketing.com. We will respond within 30 days.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a minor, please contact us immediately and we will take steps to delete that information.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on this page with a revised date. We encourage you to review this policy periodically.

Ziel Marketing Agency is the data controller responsible for your personal information. For privacy-related questions, requests, or complaints, please contact: Ziel Marketing Agency 1 E. Erie St., Chicago, IL, United States Email: hello@zielmarketing.com Phone: +1 (312) 555-0192 If you are in the EU/EEA and are unsatisfied with our response, you have the right to lodge a complaint with your local data protection authority.